Refund policy

At Pet Cartel, we are committed to providing high-quality pet products and a smooth shopping experience. If you are not fully satisfied with your order, we offer a simple and fair return and exchange process.

Return Window

We offer a 30-day return policy.
You may request a return within 30 days from the date your order is delivered.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

Item must be unused and in original condition
Item must be in original packaging
Item must not show signs of wear, damage, or use
Proof of purchase is required

For hygiene and safety reasons, certain items (such as used grooming tools, bedding, or feeding products) may not be eligible for return if used.

Exchanges

We offer exchanges in the following cases:

Item arrived damaged or defective
Wrong item was received
You need a different size or variant (subject to availability)

We aim to process exchanges as quickly as possible once approved.

How to Request a Return or Exchange

To start the process, please contact our support team:

Email: contact@petcartel.net

Please include:

Order number
Product name
Reason for return or exchange
Clear photos if the item is damaged or incorrect

Our team will respond within 24–48 hours with further instructions.

Refunds

Once your return is received and inspected:

Refunds will be issued to your original payment method
Processing time is typically 5–10 business days
Shipping fees are non-refundable unless the item is defective or incorrect

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method to ensure safe delivery

Non-Returnable Items

Certain items are not eligible for return, including:

Used grooming or hygiene products
Items not in original condition or packaging
Returns requested after 30 days

Our Commitment

At Pet Cartel, we stand behind the quality of our products and aim to ensure every customer and pet is satisfied. If there is ever an issue, our support team is ready to assist and resolve it promptly.